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Policies
Shipping
Policy.
We handcraft every order specifically for you. Here's everything you need to know about how and when your order will arrive.
Last updated: January 2025
Delivery
Shipping Times
All orders are handcrafted to order and shipped directly to your door. Here's what to expect from the day you place your order:
Standard Delivery (USA): 35–50 days
Expedited Delivery (USA): 25–40 days (additional fees apply)
Once your order ships, you'll receive a confirmation email with your estimated delivery window. We'll keep you updated throughout the process — if anything changes with your order or shipment, we'll reach out to you directly via email.
Delivery estimates may vary during peak seasons or due to carrier delays outside our control. If you have any questions about your order status, don't hesitate to contact us using the contact form and we'll get back to you at the earliest convenience.
Standard Delivery (USA): 35–50 days
Expedited Delivery (USA): 25–40 days (additional fees apply)
Once your order ships, you'll receive a confirmation email with your estimated delivery window. We'll keep you updated throughout the process — if anything changes with your order or shipment, we'll reach out to you directly via email.
Delivery estimates may vary during peak seasons or due to carrier delays outside our control. If you have any questions about your order status, don't hesitate to contact us using the contact form and we'll get back to you at the earliest convenience.
Costs
Shipping Rates
Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery location. You will see the exact shipping cost before completing your purchase.
Free Shipping may be available on qualifying orders. Check the cart at checkout for current promotions and thresholds.
Damaged Items
Damaged or Incorrect Orders
We take enormous pride in the quality of every order we ship. If your order arrives damaged or contains the wrong items, please contact us within 48 hours of delivery with:
• Your order number
• Photos of the damaged or incorrect item(s)
• A brief description of the issue
We will make it right — either with a replacement or a full refund, at your discretion.
• Your order number
• Photos of the damaged or incorrect item(s)
• A brief description of the issue
We will make it right — either with a replacement or a full refund, at your discretion.
Returns & Refunds
Returns Policy
Because each order is handcrafted specifically for you, we are unable to accept returns on products that are in their original condition unless they are defective or incorrect.
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.
Get in Touch
Questions About Your Order?
Our team is here to help. If you have any questions about your order, shipping timeline, or anything else, please don't hesitate to reach out through our Contact page.